Warranty & Return Policy

  • All of our machines carry a one year warranty:
    • If something goes wrong with your machine within the first thirty days not due to misuse, it will be replaced and return shipping is covered
    • If anything goes wrong with your machine after the first 30 days (within the first year), that is not due to misuse, the defective part or parts will be replaced free of charge.  This includes the machine itself and internal parts like the mother board, internal pumps, etc.

 

  • Consumable Parts, i.e.:  handles, wands, probes, bulbs, glass pieces, filters, worn implements, etc., carry a three month warranty

 

  • If the machine needs to be returned during the warranty period, but after the first 30 days, the buyer is responsible for return shipping

 

  • Returns of non-defective items within the first 30 days are subject to a 25% restocking fee and buyers must pay return shipping as these machines can no longer be sold as new.  We cannot accept returns of non-defective items after the first 30 days.

 

  • If you need any assistance or have any questions regarding your item, please do not hesitate to contact us